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Frequently asked questions

Yes! Your donation goes directly towards the very items you are purchasing. For example, your $10 gift of A Phone Call goes directly to the Canadian Cancer Society’s (CCS) support and information programs. Thanks to your gift, our highly informed and compassionate team is just a phone call away to anyone affected by cancer.

Yes! When you purchase a virtual gift, your donation directly supports the program described. For example, A Microscope ensures that cancer researchers have the essential tools they need in their lab, and A Phone Call ensures a caring, credible cancer specialist is available to provide information or a compassionate ear to callers.  In the event that donations exceed the activity’s requirements, CCS will redirect funds to similar programs or to where it is needed the most. Prices and match ratios are subject to change without notice, but the online store always reflects the current price and match ratio.  When you purchase merchandise, the item will be sent to you, and all proceeds from the sale will support groundbreaking research and the country’s largest cancer support system.

Yes, when you order a virtual gift online, you will receive an acknowledgement and email with a tax receipt immediately. For phone and mail orders you will receive a tax receipt for any donation greater than $20 whether you buy a gift for yourself or give to someone else. You will receive your tax receipt in the mail, about three weeks after your gift is processed. Our Charitable Registration No. is 118829803 RR 0001.The purchase of physical merchandise is not considered a charitable donation for Canada Revenue Agency (CRA) purposes, and therefore is not eligible for a tax receipt.

Yes! Visit our impact section to read these real stories and learn more about how gifts purchased by people like you are changing lives.  

When placing an order for virtual gifts online, you can select and send a free e-card, mailed greeting card or a PDF card, just prior to checkout. A link to the PDF greeting card will be sent to you via email.When ordering physical merchandise that will ship to your gift recipient, you can choose to add a mailed card to your order

Yes. If you complete a mail order form, you can choose to receive a free greeting card for each gift you order. The card(s) will be mailed to you to give to your gift recipient. If you order by telephone, we are happy to mail you greeting cards, email you a PDF card, or schedule an e-card on your behalf.

Greeting cards are FREE with the purchase of every gift! You can select from a mailed card, a print-at-home PDF or an e-card that you can send immediately or schedule for a specific date.

During checkout, you will be prompted to select a card option for each gift you give. If you choose an e-card, you can also select the date you wish the card to be sent. At this time, e-cards are not available with the purchase of merchandise, but you may choose to add a free mailed card to your merchandise order.

No, whether you send a greeting card or not is completely up to you! Simply, select ‘No card’ when prompted to select the greeting card type.Please note that a mailed greeting card is included with the purchase of physical merchandise.

Yes! During the checkout process, when you select an e-card, you will be prompted to select the date you would like your e-card to be sent.

If you are sending an e-card, your personal message can be up to 500 characters.

Yes. After placing the item in your cart, you will have the option to personalize your greeting card with the message of your choice in order to honour the memory of a loved one in the way you choose.

After you write your message, click on “Preview card” to see what your message looks like in the card you’ve chosen. If you are happy with it, click “Save this card.” If you want to make changes, you can simply edit what you have written.

Online gift purchases can be paid for with Visa, MasterCard, American Express and PayPal. If you mail in your donation you may also pay by cheque, made payable to the Canadian Cancer Society. If you order by phone you can pay by credit card only.

Yes. Immediately after you complete your online virtual gift purchase, you will receive an order confirmation and tax receipt via email. If you purchase your virtual gifts over the phone, you will have the option to have your order confirmation and tax receipt sent via email or mail. If you have completed a mail-in form, you will receive an order confirmation and tax receipt three weeks after we have processed your gift order. Please note that the purchase of physical merchandise is not considered a charitable donation for Canada Revenue Agency (CRA) purposes, and therefore is not eligible for a tax receipt.  

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